HomePage Forums Traveler amount is showing incorrectly after checkout(increased 6% on actual amount)

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This topic contains 9 replies, has 2 voices, and was last updated by  Bryan 3 years, 3 months ago.

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  • #14219

    Hi Sir,
    The amount in checkout page is showing incorrectly.
    Even if the actual payable amount is $400, the user may see $424 currently at checkout page and also in user’s Booking History as well.

    Example of booking room page:
    https://www.mmvisit.com/index.php/hotel_room/suite-room/?check_in=08/03/2018&check_out=09/03/2018&room_num_search=1&child_number=0&adult_number=1

    example of invoice letter after checkout: please refer the attached file.

    You may also try booking room by submitting form to simulate this error.It happens to all booking transactions.

    Thanks.
    Regards,
    Min Ko

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    #14270

    Hello

    Please check the Tax and Fee options in TRaveler Settings > Booking Options.

    Thanks

    #14323

    Hi Sir,

    I have disabled both options but it still showing additional 6% after the checkout. Please advise.
    Thanks.

    Regards,

    #14379

    Hello

    I checked your room today and see the price display well.

    With the order you book before change settings, it can not be change.

    Thanks

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    #15336

    Hi Bryan,

    Please refer to an attached file for detail of checkout amount issue. Please let me know if you need more information.

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    #15432

    Hello

    Please provide your admin account so i can check. It is not possible in checkout page display one price, in success page display one price.

    Thanks

    #15462
    This reply has been marked as private.
    #15509

    Hello

    I checked and see you have set exchange rate for USD is 1.06 so the total price will increase 6%.

    Please go to Traveler Settings > Booking Options > List of Currencies then check your exchange rate again.

    Thanks

    #15542

    Thanks Bryan. It fixed the issue.
    Can I setup credit payment with your theme without using woocommerce?

    Regards,
    Min Ko

    #15565

    Hello

    You can check all payment gateway that theme supported in Traveler Settings > Payment Options.

    Thanks

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