HomePage Forums Traveler Canceled booking email not working

Topic Resolution: Resolved

This topic contains 11 replies, has 2 voices, and was last updated by  cutmim 3 years, 3 months ago.

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #14210

    Hi.

    When a booking is cancelled by the customer, i’m not getting any email.
    Only if i enter on TOUR BOOKINGS and click on RESEND MAIL.

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    #14266

    Hello

    We recommend using SMTP system to send email.

    Our document will show you more details:

    How to get information accurately Gmail’s SMTP

    Thanks

    #14346

    All other emails warnings work…only the cancel booking not!!!!

    #14541

    waiting…..

    #14577

    Hello

    I do not sure which thing caused that issue. It seem that email has been denied to send or server filter blocked it. I checked on our server and see it still working well.

    I will continue to check and response you soon right after i find it.

    Thank for your understanding.

    #14628

    Ok, no problem for now, but i need this working.

    Regards

    #15629

    Any news about this?? I still not get emails when booking is cancelled….

    #15691

    Hello

    It is strange. I can not find anything wrong in the code or settings.

    Please try to install theme in other hosting to check it. I think the problem come from your server settings that i can not find.

    Thanks

    #15752

    If was the server settings all the other email doesnt work also….is only this one doenst work.

    There is some code on all email cancel booking template out of the table (see image attached), can be that? Where i put that code!?!? In all other email templates the code are on the table…

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    #15788

    Hello

    You can test the email template by set email content by default content like: aaaaaa

    My image will show you more details.

    Thanks

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    #15891

    It’s working now…..copy the code, delete, save
    Than paste and save…

    now it’s working 🙂

    #15892

    Thanks a lot…. your support is great and fast

Viewing 12 posts - 1 through 12 (of 12 total)

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