HomePage Forums Traveler Check hotel Availability loading with no results

Topic Resolution: Resolved


This topic contains 7 replies, has 4 voices, and was last updated by  roggmd 3 years, 10 months ago.

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  • #43502

    when i try to hotel Availability on hotel page its always loading with no results.
    please check it. am i doing anything wrong?
    Hotel Zurich Istanbul

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    There are have some option you need to check to make hotel appear on front page:

    – Hotel must have available room to book so you have to create at least room and assign to hotel.


    – When you create hotel, please set Book before number of day to 0 to make hotel can book at current time.


    Also after update theme, you should go to Traveler Settings > Sync Availability and Upgrade Data to update database structure to make theme work properly.

    Your problem is meeting second point.

    Please check it again now.



    Hello, Thanks for reply.
    Maybe i wasn’t clear, i already did all that, rooms appear in hotel page, rook availability is OK because i can book it normally from room page, my problem is when i choose dates and click check availability in hotel page it keeps loading (please check Attachment). ieven tried one of demo-data hotels and same problem.
    This is hotel page: https://turkeytoursplanners.com/hotel/hotel-zurich-istanbul/
    Please check the link. this is URQENT i waited 3 days for your answer.

    You must be logged in to view attached files.


    This issue seems to fixed in previous theme version but it still happening on your site.

    I will transfer this topic to our team to check and help you fix it.



    Thank you, we were able to fix it. it working now. thanks for the support


    como lo solucionaste yo tengo el mismo problema


    Hello Roggmd,

    Please create new ticket with your admin account and FTP account of your site so we can check this problem for you.

    Thank you.


    listo ya lo cree

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