HomePage Forums Traveler Check hotel Availability loading with no results

Topic Resolution: Resolved

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This topic contains 7 replies, has 4 voices, and was last updated by  roggmd 2 years, 8 months ago.

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  • #43502

    when i try to hotel Availability on hotel page its always loading with no results.
    please check it. am i doing anything wrong?
    Hotel Zurich Istanbul

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    #43716

    Hello

    There are have some option you need to check to make hotel appear on front page:

    – Hotel must have available room to book so you have to create at least room and assign to hotel.

    http://travelerdocs.wpengine.com/docs/theme-feature/room/

    – When you create hotel, please set Book before number of day to 0 to make hotel can book at current time.

    http://travelerdocs.wpengine.com/docs/theme-feature/hotel/other-hotel-options/

    Also after update theme, you should go to Traveler Settings > Sync Availability and Upgrade Data to update database structure to make theme work properly.

    Your problem is meeting second point.

    Please check it again now.

    Thanks

    #43749

    Hello, Thanks for reply.
    Maybe i wasn’t clear, i already did all that, rooms appear in hotel page, rook availability is OK because i can book it normally from room page, my problem is when i choose dates and click check availability in hotel page it keeps loading (please check Attachment). ieven tried one of demo-data hotels and same problem.
    This is hotel page: https://turkeytoursplanners.com/hotel/hotel-zurich-istanbul/
    Please check the link. this is URQENT i waited 3 days for your answer.

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    #43897

    Hello

    This issue seems to fixed in previous theme version but it still happening on your site.

    I will transfer this topic to our team to check and help you fix it.

    Thanks

    #43929

    Hello
    Thank you, we were able to fix it. it working now. thanks for the support

    #43933

    como lo solucionaste yo tengo el mismo problema

    #43994

    Hello Roggmd,

    Please create new ticket with your admin account and FTP account of your site so we can check this problem for you.

    Thank you.

    #44081

    listo ya lo cree

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