October 12, 2017 at 5:38 pm #46750
Hope you are doing fine,
I am writing to inquire about the confirmation emails by WordPress and Traveler.
by this URL “https://easygoiran.com/wp-login.ph” I can receive all the confirmation emails for forget password and register confirmation.
but when I do the same things through traveler theme (website, the login page sets as pop up) I don’t receive any confirmation email.
Thank youOctober 13, 2017 at 10:37 am #47470
We recommend using SMTP system to send email.
Our document will show you more details:
ThanksOctober 15, 2017 at 5:23 pm #48490
thank you for ur reply, I have installed easy wp SMTP. it’s not working do you know a better plugin and a video documentation in the English Language?
Thank youOctober 16, 2017 at 2:00 pm #49110
Currently, there are have too much plugin or system supported SMTP. We just test this plugin and it work well with theme. You can find other plugin and try by your self.
ThanksOctober 17, 2017 at 11:00 pm #51090
2017-10-17 15:57:40 Connection: opening to ssl://smtp.gmail.com:587, timeout=300, options=array ()
2017-10-17 15:57:42 Connection failed. Error #2: stream_socket_client(): unable to connect to ssl://smtp.gmail.com:587 (Network is unreachable) [/home/easygoiran/public_html/wp-content/plugins/gmail-smtp/PHPMailer/class.smtp.php line 294]
2017-10-17 15:57:42 SMTP ERROR: Failed to connect to server: Network is unreachable (101)
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
this is the error that I got from the second plugin which I have installed, what do u think? where it comes from?
could please assist me.
Thank you,October 18, 2017 at 11:55 am #51640
The problem is SMTP plugin can not connect to your server to send the email. It may be your server was blocked or using email spam filter.
Please contact your hosting provider to check it if you sure your information of smtp is correct.
ThanksOctober 19, 2017 at 7:09 pm #53350
Thank you, I have fixed the SMTP plugin and the problem is the same,
I mean, when the user reset the password from the pop-up login, the process of sending email to the user’s email is working fine, with and without the SMTP plugin.
But the problem is the user registration when a new user register on the website, the user receives no email, only the administrator receives an email on which a new user has registered. due to the spam users, I need to fix an auto email which after registration, the user receives an email that ” Please click on the following link to confirm your registration” and the user will receive an email on this subject.
Could you please fix this problem, thank you.
HadisOctober 20, 2017 at 11:13 am #53940
Please provide an admin account so i can help you check it.
ThanksOctober 21, 2017 at 2:11 pm #54890This reply has been marked as private.October 23, 2017 at 1:51 pm #55620
I checked and see you are using theme very old version (v1.4.6). Please update to latest theme/plugins version then check again.
ThanksOctober 24, 2017 at 1:20 pm #56640
I tried to find the latest version but I just got this point that I should fix the API key and Purchase code and it will update automatically apart from this how can I update the theme that my customizing changes will not be disappeared?
could you please assist us how can I use the change log?
Attachments:You must be logged in to view attached files.October 24, 2017 at 4:25 pm #56930October 24, 2017 at 5:04 pm #56970
I have downloaded the child theme configurator plugin and create a child theme and now I am going to download the latest version of the theme through this link that u sent here, and then it is safe that my css and customizing changes will be safe.
Thank youOctober 24, 2017 at 5:28 pm #57040
Please note: back up all your custom code if you have before update theme.
ThanksOctober 28, 2017 at 4:56 pm #61170This reply has been marked as private.
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