March 22, 2018 at 1:15 pm #156900
I’m experiencing a 500 Internal Server Error. The issue only occurs when the Shinetheme Core plugin is activated. I cannot seem to find what is causing this error. Please help.
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at firstname.lastname@example.org to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.March 22, 2018 at 2:33 pm #156960
Your can refer this faq from one of our theme for more details of this problem then contact your hosting provider to help you check and fix it:
ThanksMarch 24, 2018 at 3:15 am #158780
Hosting provider helped us narrow down the problem. It’s some issue/ conflict with the plugin “Shinetheme-Core”. I can provide credentials for you to try and fix it, or we can screenshare and work on it together. Let me know either way.
P.s. This is for a client of mine and is fairly time sensitive. Thanks for your timely help!March 26, 2018 at 2:55 pm #159880
There are have a lot of plugin that we can not test at all.
You should ask plugin author before purchase it about compatible if it is paid plugin version.
ThanksMarch 28, 2018 at 8:04 am #161490
I haven’t installed any additional plugins besides the ones that came bundled in the theme. I disabled all the plugins except the SHINE THEME CORE PLUGIN, and the 500 Error occurs when ONLY when the required SHINE THEME CORE plugin is active. This is why I am contacting you, the plugin author. I need this issue resolved ASAP, as I am on a strict deadline.
Thank you.March 28, 2018 at 4:23 pm #162080
I was able to work around this issue. It seems like a few of the Shine Theme VC Elements was causing the issue. Not entirely sure why, but when I don’t use them the error does not persist.March 29, 2018 at 9:29 am #162800
That is great to hear.
Please contact if you have any other question so we can help.
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