December 7, 2018 at 5:03 am #332590
I created hotel(crystal hotel) with 3 room a Dubbelrum Superior , Dubbelrum Deluxe and Dubbelrum Standard suddenly
In the frantend you only see 4 rooms It’s weird Dubbelrum Superior , Dubbelrum Deluxe and Dubbelrum Standard and Deluxe Room From (Albergo italia Hotel).
It happens before but you said I would remove all rooms and re-create all rooms again. I did it. I removed all the rooms and re-create them and it happens again. As you can see the hotel rooms are mixed together. I think it could be a bug. Can you please look at it?
I do not want to do it again
Det är inte cache. i remove it.
Attachments:You must be logged in to view attached files.December 7, 2018 at 5:10 am #332610
I have the same problem in one of my hotels but deleting is not an option.
Room from hotel A is shown in hotel B but in back office all is connected properly.
Support, any idea how to solve this problem?
AnnaDecember 7, 2018 at 4:50 pm #333270
It is strange.
Please provide the ftp account so i can access and help you check the code function.
ThanksDecember 7, 2018 at 5:11 pm #333350This reply has been marked as private.December 11, 2018 at 2:59 pm #335730
Our team is checking your problem now.
I will contact after fixed it.
ThanksDecember 14, 2018 at 4:05 pm #339640
How is going on? did you find the problem?
// RobelDecember 17, 2018 at 8:43 am #340660
We are release new theme version 2.2 with some update. Please update your system to new version then check again and contact us if the problem is still exist.
Also after update theme, you should go to Traveler Settings > Sync Availability and Upgrade Data to update database structure to make theme work properly.
ThanksDecember 17, 2018 at 7:34 pm #341540
i update to version 2.2 and Sync Availability and Upgrade Data to update database structure problem is still exist. Please check it.
// RobelDecember 18, 2018 at 3:35 pm #342360
We tried to access ftp account to help you fix it and it is not work.
Please check it again.
ThanksDecember 18, 2018 at 9:20 pm #342770This reply has been marked as private.December 19, 2018 at 4:44 pm #343950
Thank for your ftp account.
We will check and inform you after fixed the problem.
ThanksDecember 19, 2018 at 5:36 pm #344000
Ok Thanks.December 21, 2018 at 8:16 am #345400
We found the problem that you assigned that room to the hotel before change hotel name so theme is saved data in database. And then you can change hotel name so the room is still there.
We are fixing it for you. Temporary, you can create new hotel and assign your room again.
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