This topic contains 102 replies, has 4 voices, and was last updated by Bryan 5 years, 5 months ago.
August 21, 2017 at 5:02 pm #6560
TICKET PRIVADO #1253926
I do not get the reservation cancellation emails,I never got them to come to me
Since July 26, I’ve been trying to get resolvedAugust 22, 2017 at 1:04 pm #6800
When I will have this resolved, it will be done almost a month and I still have no solutionAugust 22, 2017 at 2:23 pm #6910
I have checked on our demo site. It works!
You can recheck with my steps below:
1. Cancellation email only is sent when booking status is completed.
2. Setup admin’s email in Theme Options -> Email Options -> Input administrator email
3. Recheck your mail server. Maybe is has spam email filter, you can install ‘Easy WP SMTP’ plugin to use Gmail SMTP. All of emails will be sent to your inbox.
If it is still not working, i will check for you.
Hai NguyenAugust 22, 2017 at 5:24 pm #7230August 23, 2017 at 10:01 pm #8020
Have you been able to see why cancel emails do not arrive?August 25, 2017 at 1:36 am #8740
You have spent more than 48 hours and do not give me a solution. I still have no solution since July 26. What do I have to do to be heard?August 25, 2017 at 1:55 pm #9290
I will check your issues now. Please do not reply multiple times because we will check tickets by last updated time.
Hai NguyenAugust 25, 2017 at 11:16 pm #9920
I write more because they do not respond. I have not been replying to reply # 723
And that was on the 22nd and today is 25August 26, 2017 at 9:06 am #9971
I have checked your issue.
The cancellation email is working fine on your site.
When user request a cancellation, an email will be sent to administrator. You can see my attachment.
I think that maybe your mail server has a delay, you can wait a moment. the email can show in inbox or spam box.
Hai NguyenAugust 26, 2017 at 3:17 pm #10250August 28, 2017 at 8:49 am #10610
When use already booked a service and it is available for cancellation, in ‘history booking’ menu on partner menu will display a cancellation button (my attachment below).
After user cancelled the booking, the cancellation email will be sent to admin.
Sorry because i do not understand your opinion.
Hai NguyenAugust 28, 2017 at 12:58 pm #10840August 28, 2017 at 4:36 pm #11070
I think maybe I misunderstood your problem.
What is your issue with email cancellations or another emails?
Please take screenshots about (option, template, ..).
I know you are very worried, but please calm down and work with me to solve this problem.
Thank you so much,
Hai NguyenAugust 28, 2017 at 4:54 pm #11080
Mi problema como he dicho ya un millón de veces, no llegan los emails de cancelación.
No llegan los emails de cancelación.
No es problema del servicio SMTPAugust 28, 2017 at 5:14 pm #11120
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