I do not get the reservation cancellation emails

[masilusiones]

TICKET PRIVADO #1253926

I do not get the reservation cancellation emails,I never got them to come to me

Since July 26, I’ve been trying to get resolved

[masilusiones]

hi,

When I will have this resolved, it will be done almost a month and I still have no solution

[shinehelp]

Hello masilusiones,

I have checked on our demo site. It works!
You can recheck with my steps below:
1. Cancellation email only is sent when booking status is completed.
2. Setup admin’s email in Theme Options -> Email Options -> Input administrator email
3. Recheck your mail server. Maybe is has spam email filter, you can install ‘Easy WP SMTP’ plugin to use Gmail SMTP. All of emails will be sent to your inbox.
If it is still not working, i will check for you.

Thanks,
Hai Nguyen

[masilusiones]

This reply has been marked as private.

[masilusiones]

Have you been able to see why cancel emails do not arrive?

[masilusiones]

Hi,

You have spent more than 48 hours and do not give me a solution. I still have no solution since July 26. What do I have to do to be heard?

[shinehelp]

Hello masilusiones,
I will check your issues now. Please do not reply multiple times because we will check tickets by last updated time.

Thanks,
Hai Nguyen

[masilusiones]

I write more because they do not respond. I have not been replying to reply # 723

And that was on the 22nd and today is 25

[shinehelp]

Hello masilusiones,

I have checked your issue.
The cancellation email is working fine on your site.
When user request a cancellation, an email will be sent to administrator. You can see my attachment.
I think that maybe your mail server has a delay, you can wait a moment. the email can show in inbox or spam box.

Thank you,
Hai Nguyen

Attachments:

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[masilusiones]

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[shinehelp]

Hello,
When use already booked a service and it is available for cancellation, in ‘history booking’ menu on partner menu will display a cancellation button (my attachment below).
After user cancelled the booking, the cancellation email will be sent to admin.

Sorry because i do not understand your opinion.

Thank you,
Hai Nguyen

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[masilusiones]

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[shinehelp]

Sorry!
I think maybe I misunderstood your problem.
What is your issue with email cancellations or another emails?
Please take screenshots about (option, template, ..).
I know you are very worried, but please calm down and work with me to solve this problem.

Thank you so much,
Hai Nguyen

[masilusiones]

Mi problema como he dicho ya un millón de veces, no llegan los emails de cancelación.

No llegan los emails de cancelación.

No es problema del servicio SMTP

[shinehelp]

So, did you see my attachment above?
I checked on your site that it works well.

Thank you,
Hai Nguyen

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