HomePage Forums Traveler Incomplete booking status after verification

This topic contains 11 replies, has 2 voices, and was last updated by  Bryan 2 months ago.

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  • #58599

    We are following the process as normal, in order to make a booking from website but the problem is that after the Confirmation email (from user), the status of booking turns to incomplete, instead of completed. What should be done in order to have a fully completed booking?

    Please advice! Thank you in advance.

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    #58731

    Hello

    You can edit the booking to update status.

    Thanks

    #58928

    Hello again!

    Isn’t that supposed to happen automatically. Do we need to have manually change of status after the verification from customer who’s making the booking online?

    Another issue is that after checkout (see checkout.png) and the whole process the Booking.com is not showing the booking made. What do we need to configure? If we create the affiliate ID as shown here http://guide.travelerwp.com/docs/theme-settings/api-system/booking-com-system/ will that be enough to pass the booking to Booking.com?

    Thank you in advance.

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    #59040

    Hello

    if customer select payment online, the booking status will change to complete as normal.

    Also the affiliate system is not supported yet in modern theme layout.

    Thanks

    #59492

    Hello,

    If we add paypal for instance as a payment method (for payment online) instead of submit form, will that change the booking status automatically?
    Does that mean that after paypal payment the booking made by user will also appear in booking.com?

    Note: When I changed the status of booking manually to complete, that didn’t appear to booking.com

    Thanks again.

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    #59562

    Yes all online payment gateway will change the booking status to complete if customer finished the payment.

    Thanks

    #59623

    After paypal payment the booking made by user will also appear in booking.com?

    #59708

    Hello

    The booking will be only made in our theme system.

    Thanks

    #62045

    1. Is there a way to easily and manually pass the booking from the website to booking.com ?
    2. Is there a platform that you provide completely synchronization on bookings?

    #62110

    Hello

    Unfortunately, theme is not provide the API to connect to other system like booking.com so all the booking in the theme can not sync to 3rd systems.

    Thanks

    #63133

    1. Your theme doesn’t support booking.com synchorization through iCal ?
    2. In your theme description, you say the following:
    Support many major OTA Calendar syncs ( ICal ) like Google Calendar, TripAdvisor Calendar, Airbnb Calendar, HomeAway Calendar.
    It doesn’t work with booking.com?

    #63229

    Hi

    Yes the calendar sync does not work with Booking.com yet. You can refer our document bellow for the system that theme working with:

    Calendar Sync

    Thanks

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