March 5, 2018 at 6:44 pm #143220
Item doesn’t work the way it should
The item was purchased because the current web support license expired, but when the update was carried out, following all the steps indicated in the documentation to update the theme and its base plugins, everything was damaged.
In view that it does not work for us, we would be very grateful for the reimbursement of what was paid for this issue, since the article did not work as expected.
We have uninstalled it
Thank youMarch 6, 2018 at 9:34 am #143780
Please description more details of the problem you have so we can help you check it.
ThanksMarch 7, 2018 at 1:23 am #144630
First of all, to inform you that they are a recurring buyer of themes of envato, I have never returned a topic, but this is an exceptional case, since this website had the support of expired for this topic.
In view of this, we decided to acquire the theme in order to update it, since it had a lot of time and the author had made many updates.
We followed all the indications for the update of this topic, but this damaged everything, nothing could be done since it was going to cause us more work than we thought.
The site is in production, and you can not spend a lot of time updating it, that being said, as the topic does not work as it should for our site, we ask that you please issue a refund of that purchase.March 7, 2018 at 1:32 pm #145070
You should description the details of the problem that you have so i can help you check it better.
We can not help you more if you just said your site have problem.
Thank you.March 7, 2018 at 4:52 pm #145210
I already told you that when updating the theme, the design of the website was broken down, damaged, what else do you want me to tell you? I sincerely feel that you are looking for the warranty time to pass so I do not make the refund, if this is so, unfortunately it is a big scam what they are doing to me.
I already told him that it is not the first time that I have bought a song in a book, I have bought many and I hope to continue buying, unfortunately I will have to see the author first before doing it.
For the last time, since this site is in production, I’m going to replicate it somewhere else, with another domain and I’m going to mount the update for you to see it, I can not explain what happens because precisely, it’s what I do not know because it’s your code , you are the one who knows where the fault may be and or not.
I do not thank you because I really feel cheated.
Today I will have the test site mounted on another server to verify it yourself, and I hope it is enough for you and proceed to make the refund, since I do not intend to spend time to repair something that does not work .March 8, 2018 at 8:26 am #145580
As i can see, your site still displaying well:
Which place was broken down so i can help you check and fix it?
ThanksMarch 8, 2018 at 4:23 pm #145980March 9, 2018 at 8:45 am #146320
You install new theme version but you do not update plugin. The traveler code still in old version and WPBakery Visual Composer the same.
Please check again.
ThanksMarch 10, 2018 at 12:39 am #147370March 12, 2018 at 10:39 am #148240March 12, 2018 at 6:11 pm #148820March 13, 2018 at 11:57 am #149370
I can see your post display exactly your image.
Please description more details of your wishes with that post so i can help better.
ThanksMarch 13, 2018 at 5:27 pm #149850March 14, 2018 at 9:31 am #150370
Wordpress has change a lot of thing beside visual composer so theme must update to make it compatible.
After update theme/plugin, you should check and config your footer for your site and the search result again by other filter condition.
The better help if you can provide an admin account of your new site with latest version so i can check.
ThanksMarch 16, 2018 at 2:14 am #152100
The forum ‘Traveler’ is closed to new topics and replies.