May 9, 2019 at 10:39 am #508450
We have received some feedback for problem between Option Tree version 2.7 and Traveler Theme and we create this post to guide you resolve this issue.
The cause of this problem from newest version of this plugin and we have created the fix version have included in the Traveler Theme 2.7. To update it you can do by our guide below.
Case 1: Please update your theme to newest version then deactivate and delete current Option Tree plugin and re-install it with package have included in theme.
Case 2. If you do not want to upgrade theme, please download this plugin from here https://shinehelp.shinetheme.com/wp-content/uploads/2019/05/option-tree.zip and install it for your site.
Thank you.May 9, 2019 at 12:26 pm #508680
It does not work.May 9, 2019 at 4:26 pm #509210
Please refer your ticket, we are checking and we will respond to you on there when finished.
Thank you.May 10, 2019 at 7:59 am #510040
I have the following question regarding update 2.7 and your guide:
1. We are not able keep the theme version 2.6 because the dashboard doesn’t work with option tree and we get a notice that there is a technical difficulties.
2. When I updated to 2.7.1 and option tree my tour availability and google map stopped working on Firefox and Internet Explorer but it works in Chrome. Please fix these issues.May 10, 2019 at 11:25 am #510350
Hello, i am waiting for the past 4 days for response from your support on the issue. our Website is no more working & this is very irresponsible on the part of Shine Theme.May 13, 2019 at 12:45 pm #512820
Please advise me asap.
1. i cannot update Traveler version 2.7.1 it’s show “Fail” (now i use version 2.5)
2. i cannot use and update Plug in OptionTree version 2.7.0 (now i use version 2.6.0)
Remark : i try to use old version but still not working
I hope you will help me asap.
Thank you in advanceMay 14, 2019 at 9:41 am #513960
wtf ? its real sad.. im unable to update hotels or tours because of this sad plugin.. I thought this theme would be real great.. but every other day some update happens and it gets messed up.. and the support is extremely slow.. why do u even have support, if you wanna send general forums as solutions to the problems ?May 14, 2019 at 5:53 pm #514800
HMay 14, 2019 at 5:56 pm #514810This reply has been marked as private.May 14, 2019 at 6:56 pm #514900
It might help deleting the pluging and let wp ask you to install that plugin. That is what I did and worked. Hope it that the same for you guys. Delete optiontree and reinstall from wp.May 14, 2019 at 8:42 pm #515020
Hi I tried as you say. Installed theme update, uninstalled plugin and reinstalled the version contained in the updated theme. In Avalaibility it doesn’t show the calendar and it doesn’t let me save the changes.
Attachments:You must be logged in to view attached files.May 15, 2019 at 1:42 am #515230
Thisi is the problem
An error of type E_ERROR was caused in line 742 of the file /home/mywebsite/public_html/wp-content/plugins/option-tree/includes/ot-functions-admin.php. Error message: Cannot redeclare _sanitize_recursive() (previously declared in /home/mywebsite/public_html/wp-content/plugins/option-tree/includes/ot-functions-admin.php:742)
Please fix it.
It’s urgent. My site is stopped
Thank You.May 15, 2019 at 10:11 pm #516960
Be carefully! After you reinstall Option Tree plugin, some options in Theme Settings will be default again (like logo, SEO site title and description, header and topbar settings)… :/
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