July 6, 2019 at 9:46 pm #581810
The Woocommerce works with Google Chrome but it does not with other browsers.
When you select a tour or and activity and try to book, that same activity or tour is automatically added to woocommerce products. Unless you use Chroome you are able to pay for it and a Paypal error 10525 is generated (see photo) In fact, all tours, activities, and cars, can be found in the sections tours, activities and cars. All of them have been translated to all languages from the default one.
It’s a big mess and I do not know how to fix it. Thanks
RegardsJuly 8, 2019 at 4:45 pm #583780
You can see this topic for more details of that error:
ThanksJuly 10, 2019 at 4:07 am #586460
Obviously, I had already found that answer. However, it does not work in this case. As I said above, when you select a tour or add an activity and try to book, that same activity or tour is automatically added to woocommerce products. Only if you use Chrome you are able to pay for it,
With any other browser, a Paypal error 10525 is generated (see photo). In fact, all tours, activities, and cars, can be found in the sections tours, activities and cars. All of them have been translated to all languages from the default one. Instead, those that end up in the Woocommerce product are not translated and are there depending on the language you were trying to book.
I am about to renew my assistance but it should really help me to solve such a huge problem in the right way. Thank you.July 10, 2019 at 4:10 am #586470
This is the answer I got from the WPML Support team:
If i understand correct you have for ex. Activities , Tours, etc.
So when somebody books a product is automatically created.
The problem that i see here is that when this product is created , if you go to Products and review it you will see that the product’s price is set to “0”
The error you are getting from PayPal is an API error 10525
PayPal returned API error code 10525 – This transaction cannot be processed. The amount to be charged is zero.
if possible please contact your theme support regarding this as well as i can see they have managed such errors before in their support forum and let me know their response.
at the meantime i will further test this to reproduce on a clean environment with Traveller Theme + Paypal + WPML and raise this ticket to our compatibility team
let me know their feedback pleaseJuly 10, 2019 at 4:17 pm #587400
Theme is just added the service as a product to get the booking details. It will not use to preview on front page.
You can edit the order to see the price.
ThanksJuly 11, 2019 at 4:27 am #588180
What do you mean? I really do not understand your explanation. You mean that is fine that a lot of products are automatically created by the theme when clicked and that they have a price of ZERO that causes the 10525 error?
So what is this theme for if we can’t get any bookings in the translated languages. WPML says that the problem, is with the theme and you should provide a solution for that not just a short incomprehensible answer. Thanks-July 12, 2019 at 8:31 am #589830
I have noticed our developer @thoai to help you check this issue.
He will contact right after checked it.
ThanksJuly 16, 2019 at 3:22 am #593460
Sorry, I paid for assistance and I am not sure if I am going to renew it. How many more days should I wait to get your answer and fix this huge bug? ThanksJuly 16, 2019 at 2:14 pm #594380
This issue related to 3rd system (paypal) so he need more time to check it.
ThanksJuly 22, 2019 at 4:27 am #600040
It’s a shame!!! After 2 weeks of my question about a huge bug of your booking system with Paypal you have not yet come up with an answer and I am about to finish my “SUPPORT” that I paid for. You should shame!!!July 22, 2019 at 8:27 am #600110
Sorry for the late reply.
Please tell me what browser you are using. I currently check your site in browsers where the theme is supported. All work with Paypal.
Thank youJuly 23, 2019 at 4:10 am #601600
I hope you finally fix this. It only works with Google Chrome but not all the rest. See attached files. ThanksJuly 23, 2019 at 10:29 am #602150
Our theme is not supported by the opera browser.
You can refer to some of our supported theme browsers
ThanksJuly 24, 2019 at 11:10 pm #605060
Hi! I am writing for my friend whose support account has expired waiting for your solution to come after almost 3 weeks. This is ridiculous and shameful. You said in your last post that Google Chrome is supported but how come does he get a Paypal 10525 code error when he is trying to buy a product in a language other than Italian (original language)? For now there is no point for renewing a service that is just ridiculous and that cannot fix such a HUGE bug. Please, see attached file. Google Chrome does not work. You have a problem as big as a mountain with this theme and you should fix or stop selling it. Thank you.whileJuly 25, 2019 at 3:18 pm #606200
I have mentioned @thoai to help you check this again.
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