This topic contains 18 replies, has 3 voices, and was last updated by Bryan 5 years ago.
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Hey Bryan,
The review function on my site isn’t working. Instead of allowing me to leave a review, it only lets me leave a comment. (And then the overall rating for the site goes down because the review rating implied by the comment is 0.)
For example: https://tothelift.com/st_activity/time-square-trip/
How do we fix this?
Thanks
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Please provide your admin account so i can help you check it.
Thanks
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The problem come from your plugin Jetpack.
Please check your activity again.
https://tothelift.com/wp-admin/admin.php?page=jetpack#/discussion
Thanks
Great – thank you!
Also, is there a way to disable the ratings in a user review?
Instead of allowing users to provide ratings, I am considering just uploading my own “editor” rating data (with WP Import Pro). I’d still like my users to be able to leave comments on a tour. I just don’t want those comments to impact the star rating displayed on the search page.
How do we do that?
Thanks again!
Hello
You can go to Traveler Settings > Activity Options > remove all Review criteria. In the review option, user can only leave comment without review choose.
Thanks
That doesn’t work.
If I do that then, the user is still able to leave a review with a star rating. (see attachment)
If I turn off the review function completely, then the user isn’t able to leave comments at all.
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I can not see the stars under Write Review like your image in your site.
Please check again and provide issue url so i can help you remove it by custom css code.
Thanks
Attachments:
You must be logged in to view attached files.You can see the screenshot on this activity page:
https://tothelift.com/st_activity/adrenaline-madness/However, for Tours, the theme won’t let me delete all the criteria. If I do, the theme adds it right back. That’s why it looks like your attachment on this page.
https://tothelift.com/st_tour/family-europe-london-to-florence-in-10-days/How do we fix this?
Hello
You can use this code to remove the review creteria:
.comment-respond .stats-list-select {display: none;}
Thanks
This makes the review criteria go away, but now when I submit a comment, the average review rating goes down because it assumes that the user rated the activity a 0.
How do we fix this so that the star rating isn’t changed when the user leaves a comment.
Thanks!
You can use this code to remove all review item in comment section:
.booking-item-reviews>li .booking-item-review-content .booking-item-rating-stars, .booking-item-reviews>li .booking-item-review-content .booking-item-review-more-content { display: none !important; }
Thanks
This doesn’t work either.
https://tothelift.com/st_activity/central-park-trip/comment-page-1/#comment-515
On that page, I added a comment, and then the star rating went from 5 stars to 2.5 stars.
Please help.
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