HomePage Forums Traveler Review Submission not working correctly

This topic contains 18 replies, has 3 voices, and was last updated by  Bryan 3 years, 8 months ago.

Viewing 15 posts - 1 through 15 (of 19 total)
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  • #11291

    Hey Bryan,

    The review function on my site isn’t working. Instead of allowing me to leave a review, it only lets me leave a comment. (And then the overall rating for the site goes down because the review rating implied by the comment is 0.)

    For example: https://tothelift.com/st_activity/time-square-trip/

    How do we fix this?

    Thanks

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    #11365

    Hello

    Please provide your admin account so i can help you check it.

    Thanks

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    #11374
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    #11404
    This reply has been marked as private.
    #11445
    This reply has been marked as private.
    #11474

    Hello

    The problem come from your plugin Jetpack.

    Please check your activity again.

    https://tothelift.com/wp-admin/admin.php?page=jetpack#/discussion

    Thanks

    #11475

    Great – thank you!

    Also, is there a way to disable the ratings in a user review?

    Instead of allowing users to provide ratings, I am considering just uploading my own “editor” rating data (with WP Import Pro). I’d still like my users to be able to leave comments on a tour. I just don’t want those comments to impact the star rating displayed on the search page.

    How do we do that?

    Thanks again!

    #11552

    Hello

    You can go to Traveler Settings > Activity Options > remove all Review criteria. In the review option, user can only leave comment without review choose.

    Thanks

    #11554

    That doesn’t work.

    If I do that then, the user is still able to leave a review with a star rating. (see attachment)

    If I turn off the review function completely, then the user isn’t able to leave comments at all.

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    #11610

    Hello

    I can not see the stars under Write Review like your image in your site.

    Please check again and provide issue url so i can help you remove it by custom css code.

    Thanks

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    #11624

    You can see the screenshot on this activity page:
    https://tothelift.com/st_activity/adrenaline-madness/

    However, for Tours, the theme won’t let me delete all the criteria. If I do, the theme adds it right back. That’s why it looks like your attachment on this page.
    https://tothelift.com/st_tour/family-europe-london-to-florence-in-10-days/

    How do we fix this?

    #11673

    Hello

    You can use this code to remove the review creteria:

    .comment-respond .stats-list-select {display: none;}

    Thanks

    #11761

    This makes the review criteria go away, but now when I submit a comment, the average review rating goes down because it assumes that the user rated the activity a 0.

    How do we fix this so that the star rating isn’t changed when the user leaves a comment.

    Thanks!

    #11818

    You can use this code to remove all review item in comment section:

    .booking-item-reviews>li .booking-item-review-content .booking-item-rating-stars,
    .booking-item-reviews>li .booking-item-review-content .booking-item-review-more-content { display: none !important; } 

    Thanks

    #11863

    This doesn’t work either.

    https://tothelift.com/st_activity/central-park-trip/comment-page-1/#comment-515

    On that page, I added a comment, and then the star rating went from 5 stars to 2.5 stars.

    Please help.

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