Review Submission not working correctly

[tothelift]

Hey Bryan,

The review function on my site isn’t working. Instead of allowing me to leave a review, it only lets me leave a comment. (And then the overall rating for the site goes down because the review rating implied by the comment is 0.)

For example: https://tothelift.com/st_activity/time-square-trip/

How do we fix this?

Thanks

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[Bryan]

Hello

Please provide your admin account so i can help you check it.

Thanks

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[tothelift]

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[Bryan]

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[tothelift]

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[Bryan]

Hello

The problem come from your plugin Jetpack.

Please check your activity again.

https://tothelift.com/wp-admin/admin.php?page=jetpack#/discussion

Thanks

[tothelift]

Great – thank you!

Also, is there a way to disable the ratings in a user review?

Instead of allowing users to provide ratings, I am considering just uploading my own “editor” rating data (with WP Import Pro). I’d still like my users to be able to leave comments on a tour. I just don’t want those comments to impact the star rating displayed on the search page.

How do we do that?

Thanks again!

[Bryan]

Hello

You can go to Traveler Settings > Activity Options > remove all Review criteria. In the review option, user can only leave comment without review choose.

Thanks

[tothelift]

That doesn’t work.

If I do that then, the user is still able to leave a review with a star rating. (see attachment)

If I turn off the review function completely, then the user isn’t able to leave comments at all.

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[Bryan]

Hello

I can not see the stars under Write Review like your image in your site.

Please check again and provide issue url so i can help you remove it by custom css code.

Thanks

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[tothelift]

You can see the screenshot on this activity page:
https://tothelift.com/st_activity/adrenaline-madness/

However, for Tours, the theme won’t let me delete all the criteria. If I do, the theme adds it right back. That’s why it looks like your attachment on this page.
https://tothelift.com/st_tour/family-europe-london-to-florence-in-10-days/

How do we fix this?

[Bryan]

Hello

You can use this code to remove the review creteria:

.comment-respond .stats-list-select {display: none;}

Thanks

[tothelift]

This makes the review criteria go away, but now when I submit a comment, the average review rating goes down because it assumes that the user rated the activity a 0.

How do we fix this so that the star rating isn’t changed when the user leaves a comment.

Thanks!

[Bryan]

You can use this code to remove all review item in comment section:

.booking-item-reviews>li .booking-item-review-content .booking-item-rating-stars,
.booking-item-reviews>li .booking-item-review-content .booking-item-review-more-content { display: none !important; } 

Thanks

[tothelift]

This doesn’t work either.

https://tothelift.com/st_activity/central-park-trip/comment-page-1/#comment-515

On that page, I added a comment, and then the star rating went from 5 stars to 2.5 stars.

Please help.

[Author]

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