HomePage › Forums › Traveler › Traveler theme or pluin has vulnerability

Topic Resolution: Not Resolved

This topic contains 14 replies, has 4 voices, and was last updated by  Bryan 2 years, 7 months ago.

Viewing 15 posts - 1 through 15 (of 15 total)
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  • December 19, 2019 at 1:53 pm #80891
    Lrnsilva

    Traveler theme has been deleted by WordPress claiming that it has a security issue ot kind of a vulnerability. Could you please look into this issue. And you can also see that svg file is missing.

    December 19, 2019 at 2:50 pm #80898
    Thao Le

    Hello There,

    Could you please provide some photo attach of that issue and admin account to better check and understanding the case for you.

    and please note that you need to use WordPress.org instead of WordPress

    Regards!

    December 19, 2019 at 8:02 pm #80939
    Lrnsilva
    This reply has been marked as private.
    December 20, 2019 at 9:35 am #81034
    Bo Nguyen

    Hello,

    Thank for the feedback.

    We will check and resolve it in the next version.

    Regard!

    December 20, 2019 at 10:16 am #81064
    Lrnsilva
    This reply has been marked as private.
    December 20, 2019 at 11:38 am #81077
    Thao Le

    Hello There,

    Our Dev has carefully checked and fixed for this issues already. We will update this on our next version (may release next week).

    Thank you for your patient, please wait for the new update coming soon to you.

    Have a good day!

    Regards!

    December 20, 2019 at 11:24 pm #81140
    Lrnsilva

    Hello there,
    Looking forward to it, hope you will reliese the update zoon.

    And can you please explain me why some icons and font are missing on my template

    Attachments:
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    December 24, 2019 at 10:32 am #81486
    Bo Nguyen

    Hello,

    We can not access your site.

    Please give us Admin account & an FTP account.

    We will check for you.

    Or you can try to deactivate all plugin 3rd it may conflict with our theme.

    Thanks.

    December 24, 2019 at 12:14 pm #81504
    Lrnsilva
    This reply has been marked as private.
    December 25, 2019 at 9:40 am #81607
    Thao Le

    Hello There,

    Please double check our reply above. We need your FTP account too please contact woth your host provider and give us again in here.

    Thank you for your helps.

    Regards!

    December 25, 2019 at 9:45 am #81609
    Bo Nguyen

    Hello,

    We had checked and can see you active plugin WordPress Travel Plugin (3rd) conflict with our theme. (attach image)

    We had deactivated that and our theme working correctly.

    Thanks.

    Attachments:
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    December 25, 2019 at 12:29 pm #81628
    Lrnsilva

    Thank you,
    You have deactivate some plugins that’s required by you. Will that effect my website?

    I would also like to know whether you have resolved the vulnerability found on the theme?

    WordPress keep reminding me that if the new versions is not updated within next two days they will remove the theme from my site.

    December 25, 2019 at 2:21 pm #81643
    Bo Nguyen

    With the 3rd plugin, we do not control when conflict with our theme.

    About the vulnerability, we will update that in the next version of our theme.

    We will release the next version at the weekend.

    Thanks.

    December 28, 2019 at 10:06 am #81889
    Lrnsilva

    Hello,
    Vulnerability found once again on traveler theme even after I updated it to the latest version. I updated the theme online. Can you please look into this issue?

    I would obliged if you could manually update my theme.

    All my information are given above conversations

    December 30, 2019 at 8:27 am #81932
    Bryan

    Hello

    We have moved the support forum to new site: https://shinehelp.travelerwp.com/

    Please register new account and provide the issue details so we will check and help you from there.

    We are sorry for this inconvenience.

    Thanks

    🎄 Happy New Year 🎄

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