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This topic contains 9 replies, has 3 voices, and was last updated by  Bryan 3 years, 1 month ago.

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  • #81333

    When I select the destination is New jersey in the search box, then I press the search button, it is redirected to the search results page of New Jersey hotels. But I don’t see a hotel while New jersey has 19 properties

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    #81437

    Xin chào,

    Chúng tôi đã kiểm tra website của bạn và nhận thấy rằng bạn chưa set hotel cho room.

    Đồng thời bạn chưa xét exchange rate cho đơn vị tiền tệ.

    Vui lòng kiểm tra lại 3 file đính kèm của chúng tôi.

    Also after update theme, you should go to Traveler Settings > Sync Availability and Upgrade Data to update database structure to make theme work properly.

    Trân trọng

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    #81441

    Hello

    There are have some option you need to check to make hotel appear on front page:

    – Hotel must have available room to book so you have to create at least room and assign to hotel.

    http://travelerdocs.wpengine.com/docs/theme-feature/room/

    – When you create hotel, please set Book before number of day to 0 to make hotel can book at current time.

    http://travelerdocs.wpengine.com/docs/theme-feature/hotel/other-hotel-options/

    Also after update theme, you should go to Traveler Settings > Sync Availability and Upgrade Data to update database structure to make theme work properly.

    Thanks

    #81562

    Thank Thoai Ngo & Bryan
    I have followed the instructions above and continue to encounter the following error
    When I was at the hotel search results page. I get the following error:
    1. Room removed from hotel(Blue Hanoi Inn Legend Hotel) but still showing
    2. Other hotel(Family Hanoi Hotel)’s rooms but shown here (attach image)
    3. When press the SHOW PRICE button, Immediately lost all the rooms
    errors in the image order 123

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    #81585

    Hello

    Did you go to Traveler Settings > Sync Availability and Upgrade Data to update database after unlink the room to hotel?

    Also when checking available room, you should select date on calendar before do it.

    Thanks

    #81622

    Did you go to Traveler Settings > Sync Availability and Upgrade Data to update database after unlink the room to hotel?
    I did it.
    But still get the above error
    1. Room removed from hotel(Blue Hanoi Inn Legend Hotel) but still showing
    2. Other hotel(Family Hanoi Hotel)’s rooms but shown here (attach image)
    3. When press the SHOW PRICE button, Immediately lost all the rooms

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    #81646

    1. How can I change the main background color of a website(Theme style: Modern)?
    2. How can I change the default font of the website(Theme style: Modern)?

    #81693

    Hello

    Please try to create new hotel and assign the room again then check it if the problem is fixed.

    I am afraid there are have database cache when connect room with hotel.

    Also you can follow the document bellow to custom theme style:

    How to custom color for new modern theme layout?

    Thanks

    #81730

    Hi.
    1. I followed what you said but it didn’t work
    2. Wrong price on the homepage.
    3. Wrong related hotel.
    Please help me fix it
    Thanks

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    #81828

    Hello

    We have moved the support forum to new site: https://shinehelp.travelerwp.com/

    Please register new account and provide the issue details so we will check and help you from there.

    Thanks

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