HomePage Forums Traveler Unable to make a room booking

Topic Resolution: Resolved

This topic contains 12 replies, has 2 voices, and was last updated by  Bryan 4 years ago.

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  • #5188

    Hi, We created a dummy Hotel and a dummy room with 4 rooms

    Dummy Hotel Dummy Room


    I made a booking for 1 room from 19th to 20th October 2017 – selected Bank Transfer as the payment method and it was approved – 1 room went out from the inventory

    Then i tried to book the remaining 3 rooms for the same date period 19-20th – but it says room NOT AVAILABLE ? Why is that ? There are 3 rooms left – are we doing something wrong here ?

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    #5273

    Hello

    Please provide an admin account so i can help you check it.

    Thanks

    #5285
    This reply has been marked as private.
    #5322
    This reply has been marked as private.
    #5384

    Hello

    Could you please provide FTP account so i can check database of available room. After first booking, theme can not find the available room on remain date so it does not allow to book.

    Thanks

    #5401
    This reply has been marked as private.
    #5421
    This reply has been marked as private.
    #5595

    I still working on to check the problem. I will inform you after fixed it.

    Thanks

    #5651

    Hello

    i have fixed the problem for you.

    Please check again.

    Thanks

    #5666

    Bryan
    Many thanks – appreciate that
    May i know why we don’t get ADMIN email and customer email at all ? When you were doing testings we got emails about those dummy testings but not any more / why is that

    2) By the way what was the issue ?

    #5694

    Hello

    We recommend using SMTP system so send email:

    How to get information accurately Gmail’s SMTP

    Also the problem is your database does not update the booking data so theme can not find the remain room to continue to book.

    Thanks

    #5793

    Thank you , we have enabled SMTP – all good and thanks for your kind assistance

    #5849

    I hope you’re happy with it.

    Your satisfaction is our pleasure – Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!

Viewing 13 posts - 1 through 13 (of 13 total)

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