September 12, 2018 at 8:27 am #269580
I can not access the site because it loads the page …
I need to correct this error.September 12, 2018 at 2:08 pm #269810
Your site is using old theme/plugins version. Please download new version and update your system then check again.
ThanksSeptember 12, 2018 at 7:17 pm #270060
I need to use the site, I’ve updated everything, the only one I have not been able to
this WPBakery Page Builder plugin, it is preventing me from displaying my site, when I check the update, it asks to request a paid license.
I will not pay anything.
Please arrange to release the use of my site, as I am losing the client without the display of the same. I need this urgently …
By gentilizea correct this problem for me.September 13, 2018 at 8:59 am #270260
You can download new visual version here:
then manual update it.
ThanksSeptember 14, 2018 at 5:56 pm #271400
I need help I did the update of the file but it continues in the same way, with the whole screen white.
Help me … I need to solve it as soon as possible …
Is it the same way?
/ public_html / wp-content / plugins / js_composerSeptember 17, 2018 at 9:22 am #272030
You can upload it via FTP but you have to unzip the file to make it work.
Just go to Plugins section from admin panel and upload plugin package to install normal.
ThanksSeptember 17, 2018 at 11:00 pm #272560
I already did the procedures that you passed me including the upload as you guided me and even then it has not worked yet. It continues with the white screen and with problem in the plugin WPBakery Page Builder, when it deactivates the same page loads, however all unconfigured …
I need urgent to solve this problem, help me !!!
Please correct this incompatibility, because I am unable to use the theme / site because of the many bugs …September 18, 2018 at 3:08 pm #273310
As i said in previous message, your site is using old theme/plugins version. Please download new version and update your system then check again.
ThanksSeptember 18, 2018 at 10:16 pm #273570
I made the update via the admin panel, and via ftp from the file that you sent me on this link below:
I made all the updates that were pending in the admin panel.
I even checked that the theme was out of date and has no information whatsoever. Also all plugins are updated.
You tell me that I need to update the version of my theme / plugin, but the message I find in the admin panel is that they are up to date.
If they are and are sure, send me the steps below and the link to download everything you need to be updated, because I did not find this information in the administration panel.
Or please update yourself via FTP.
I really need to solve this problem …
I’m grateful for your attention.
Thank you !
Follow the access data.September 19, 2018 at 8:33 am #273720
The new theme version is 1.6. Please go to themeforest to download new theme package then update your system again.
ThanksSeptember 20, 2018 at 7:13 am #274410
I downloaded the theme in my themeforest account, I made the installation …
I did the previous steps …. but still still without loading the site. Updated to version 1.5, not 1.6 as you told me in the previous answer.
I need a solution … this problem is already days away and I’m losing sales of my tours.
Please correct this for me.September 20, 2018 at 12:01 pm #274680
I updated the system for you.
Please clear cache then check your site again.
You must be logged in to reply to this topic.