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Viewing 15 posts - 1 through 15 (of 1,427 total)
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  • in reply to: Hepl me #80431

    Hello,

    I am checking this problem, when finished, I will feedback to you immediately.

    Thank you for waiting.

    in reply to: Hepl me #80109

    Hello,

    Thank you for your kinds with me, please note that we all in hand to help for your problem. Moreover, they are the one who helping me to find your correct account too.

    I am checking this problem, when finished, I will feedback to you immediately.

    Thank you for your patient.

    Regards!

    in reply to: Hepl me #79420

    Hello Turkey19,

    Sorry for the inconvenience and thank you for your account details. We have logged to your site with your admin account and check this problem for you. We have found that the problem from the settings with 3 points below. Please check that points to resolve your problem together.

    1. Your settings in Theme Settings are incorrect. You need to change the value of field “Whitelabel Name” by your setup: Change “whitelabel.travelerwp.com” to the domain you have set up. (Image 1)

    2. To get the whitelabel domain for option above, you need to go to dashboard of the TravelPayouts and follow their document to do it: https://support.travelpayouts.com/hc/en-us/articles/115003591487

    3. After creating whitelabel domain, you need to go to Domain manage page to point domain DNS to TravelPayouts. You can refer this document: https://support.travelpayouts.com/hc/en-us/articles/115003590727-How-to-set-up-White-Label-on-the-hosting

    Please check and try to do it again. If it still not work, please provide for us your TravelPayout account and Domain manage account so we can help you.

    Thank you.

    Attachments:
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    in reply to: Installation #73055

    Hello There,

    Please try to clear cache in your browser then check it again. I hope its work for you, please let us know if any result.

    Regards!

    in reply to: It is not possible to add sidebars #73054

    Hello There,

    Thank you for your kinds and attention with me. I had passed this to our Dev to look back on this already. Pllease wait for thier confrimation.

    We’re in GMT 7, Your reply may delay on weekend,. please give us your patient. We will get back to you as soon as possible

    Great to serve you. Wish to receive from you an item rating to support us in here:

    https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/reviews/10822683

    Have a sweet weekend!

    Regards!

    in reply to: BOOK NOW BUTTON ISN'T WORK #73053

    Hello There,

    Thank you for youur attention. I had pass ticket to our dev already. They were checking on this and will give you the answer as soon as possible.

    Please refer our suport time, we’re in GMT 7, your ticket may delay on weekend.

    PLease give us your patient and we will get back to you soon.

    Have a good coming weekend

    Regards!

    in reply to: Need Help with Flight Booking Search Page. #73052

    Hello There,

    Please give us more detail description for your request (photo attachment) as how would you like to change.

    I will see this case and ask to our Dev for you. Then we can give you the confirmation.

    Thank you for your kinds!

    Regards!

    Hello Friend,

    Thank you very much for your kinds. Pleaase try again to support us by your review in here:

    https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/reviews/10822683

    Best wish for you!

    Miss Thao

    in reply to: Activities vs Tour #73043

    Hello There,

    Sorry to make you consufe about this, please have look at these confirmation:

    – In general, tour and activity is similar for customer to refer about (activity, place, destination,…) Activity is one one part that belong to Tour. However, in Activity option you only can set special activity (without any extra service) for customer.

    – But for Tour, you can choose either activity, car, hotel,..services included (Tour package),:

    Tour Packages

    Thank you for your question, we will update clear explanation about this into our document as soon as possible. I hope its clear for you, please let us know if any further.

    Regards!

    in reply to: booking-form change "age 18+" #73041

    You are welcome. Please let us know if any further.

    We hope you keep doind business well with us. Wish to receive from you an item rating to support us in here:

    https://themeforest.net/item/traveler-traveltourbooking-wordpress-theme/reviews/10822683

    Many thank to your kinds!

    Regards!

    in reply to: Google Maps Problem (API) #73040

    Hello There,

    Please take note that Google Map ApI key is not free supported any more. You need to purchase a new and one to able use this. Kindly, refer here:

    Google API

    Other way, you can use Mapbox for this case. Please choose one to use onle. Please let us know if any result later.

    Regards!

    in reply to: Rental property entries not updating #68249

    Hello,

    Thank you for your information. I have logged with your FTP account but it points to an empty folder, therefore I can not fix the problem for you. Please check your FTP account again to we can help you.

    Thank you.

    Attachments:
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    in reply to: Website Review #66764

    Hello,

    Thank you for your information.

    We have checked your problem and we need FTP account to check on your site.

    Please provide us your FTP account so we can check for you.

    Thank you.

    in reply to: Theme Error #66170

    Hello,

    Thank you for waiting.

    For the error show on your site: I have checked your site and found that you don’t install and active plugin “WPBakery Page Builder”. It is the cause of this problem.

    In theme, the plugin “WPBakery Page Builder” is required so you need to active for your site work correctly.

    For the menu problem: Theme does not support page to show all hotel like blog page however, you can see list of hotel by using Search Result Page. You can refer our document below to know how to create this page for Hotel service: http://guide.travelerwp.com/docs/theme-layout/new-modern-layout/homap-demo/new-hotel-search-result/

    Thank you.

    Attachments:
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    in reply to: How do I update the location? #58284

    Hello,

    Please send us your site information (Site URL, Admin account, FTP account) so we can check this problem for you.

    Thank you.

Viewing 15 posts - 1 through 15 (of 1,427 total)