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Viewing 15 posts - 1 through 15 (of 27 total)
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  • in reply to: Fixed email styling of some shortcodes – Want to remove #61462

    That worked well.

    Many thanks

    in reply to: Fixed email styling of some shortcodes – Want to remove #61294

    Hi,

    Please reply.

    Regards,

    Marta

    in reply to: Remove Mail Chimp Subscription Bar #59342

    Many Thanks

    in reply to: Calculation of Final Price Error #59101

    Thank you

    in reply to: Calculation of Final Price Error #58629
    This reply has been marked as private.
    in reply to: Change 'Not Rate' to 'Not Rated' #58426

    On the page you linked to, the first image is a dead link so I cant see the information.

    in reply to: Calculation of Final Price Error #58188
    This reply has been marked as private.
    in reply to: search still not working #55358
    This reply has been marked as private.
    in reply to: search still not working #55162

    That’s not working as you can see. Only one hotel comes up instead of three. If you add one extra person and look fro three adults (1 or 2 rooms) it does not find any results even though there should be.

    So no it is not working. I don’t understand why your developers can’t make such a basic function work. It’s quite unbelievable. Can you fix it? If not I want a full refund right now.

    in reply to: search still not working #54983

    It has not. If I look for more than two adults it says there is no availability (even though there is). The filter is still stuck at max 25 USD. I’m astonished you are unable to fix this issue. What is going on?

    What is the procedure to send a formal complaint and how can I actually get someone to fix this?

    in reply to: search still not working #52550

    It has been two days and the problem has not been fixed yet. That is not “immediately”. What’s going on?

    I am afraid I need to request (actual) immediate help or a way of filing a formal complaint with a request for a refund as your theme does not work nor does your support service.

    in reply to: search still not working #51891

    I have updated it with the new update available and it is not working. Please fix this now on my website. This is ridiculous.

    How can I send a formal complaint or how do I get a refund for this terrible service?

    in reply to: search still not working #51706

    Thanks for your reply. This is crazy though, I hope you realise I feel like I spent money to buy a theme that does not work and a support system that does not support me – it’s been over three months and you have not solved this crucial issue.

    Can you fix this directly on my website (log in details are in the private reply above)? I urgently need this to be working and it’s not the first time you tell me that the new version would work (and then it does not).

    Best,
    Marta

    in reply to: search still not working #50992

    When is the newest update coming out?

    I really need my website to be functioning by Tuesday 14th May. It has been months that I have been trying to get you to fix this single major problem in your theme. I hope you understand this is really not ok given I paid for the theme and for the support…

    Please fix this asap at least on my website. My login details are in my latest private reply.

    in reply to: search still not working #50653

    Thank you for diagnosing the problem, that could be it if the minimum price is calculated per person rather than in total.

    Still waiting for it to be solved though – has your team got round to it yet? Would really appreciate your prompt help

Viewing 15 posts - 1 through 15 (of 27 total)